At Evlene, we strive to provide our customers in Ireland with an excellent shopping experience. To offer exclusive designs at competitive prices, we operate using an efficient Direct-to-Consumer (DTC) model.
This shipping policy applies exclusively to orders delivered to addresses within Ireland.
Please note that our products are shipped directly from our manufacturing partners and logistics centres in Asia.
By eliminating intermediaries and local warehousing in Ireland, we are able to offer high-quality products at better prices.
Please note the following delivery timeframes:
Processing time: 1–2 business days (Monday to Friday) to review and pack your order
Transit time: 6–8 business days for international shipping to Ireland
Estimated total delivery time: 7–10 business days from the order date
Please note:
Orders placed on weekends or public holidays are processed on the next business day. Delivery times are estimates and may vary due to customs processing or high volumes at shipping providers.
We offer free shipping on all orders within Ireland, with no minimum order value.
As goods are imported from outside the EU/EEA, customs duties, import VAT, or administrative fees may be charged upon delivery.
Important:
These charges are imposed by Irish customs authorities and are not included in the purchase price
Any such fees are the responsibility of the customer and are typically paid upon delivery to the courier (e.g. An Post, DHL)
Evlene has no control over these mandatory charges
Your order is shipped via international logistics partners and handed over to local carriers for final delivery, such as:
An Post
DHL / UPS
Once your order has been dispatched, you will receive a confirmation email with a tracking number, allowing you to monitor your shipment online.
If you experience any issues with your delivery, such as significant delays or lost parcels, please contact our customer service team immediately at support@evlene.com. We will initiate an investigation with the shipping provider on your behalf.
CUSTOMER SERVICE
Do you have questions about your order?
Email: support@evlene.com
Phone: +3197010284675
Opening hours: Mon - Fri: 09:00 - 17:00 (GMT)
Response time: Within 24 hours
COMPANY INFORMATION
Shop Name: Evlene
Operated by: Mevo Group B.V.
Chamber of Commerce number: 99067749
VAT-No: NL868777791B01
CORRESPONDENCE ADDRESS (NO WAREHOUSE)
Volmerlaan 5, 2288GC, Rijswijk, Netherlands
(Please do not send returns to this address)