Billing Terms & Conditions
Welcome to Evlene. By using our payment services, you agree to the terms and conditions outlined below. Please read this document carefully before completing any transactions.
1. Accepted Payment Methods
We offer a range of secure and reliable payment options, including:
• Visa, Mastercard, and American Express (AMEX)
• Shop Pay
• Apple Pay and Google Pay
All transactions are processed in the currency displayed on our website, with no hidden fees or currency conversion charges.
Every payment is handled through certified and encrypted payment gateways to ensure the highest level of protection for your financial information.
2. Secure Payment Processing
Your transaction is protected by SSL (Secure Socket Layer) encryption technology. This ensures that all sensitive information exchanged between your browser and our website is secured and cannot be intercepted by unauthorised parties.
You can verify this by checking for the padlock icon in your browser’s address bar and confirming that the URL begins with “https://”.
All card payments are processed by PCI DSS-certified payment processors. This means your card details are never stored, shared, or accessed by us — they are exclusively and securely processed by our certified partners.
3. Prices and Product Information
All prices displayed on our website include applicable taxes. While we strive to ensure all information is accurate, occasional errors or changes in product descriptions or prices may occur.
Prices and promotions on our website apply exclusively to online purchases and may differ from other channels or promotions.
4. Order Confirmation and Payment Authorisation
Once your payment has been successfully authorised, the amount will be reserved immediately and you will receive an order confirmation by email with all relevant details.
If a payment is not approved, your order will be automatically cancelled and no charges will be applied.
If you wish to modify or cancel your order, please contact us as soon as possible at support@evlene.com.
5. Shipping Information
We offer free shipping on all orders, with an estimated delivery time of 7–10 business days depending on your location.
For further details, please refer to our Shipping Policy.
6. Returns and Refunds
You may return items within 30 days of delivery. Please contact our customer service team at support@evlene.com to initiate the return process.
Refunds will be processed within 7 business days after we have received and inspected the returned item. Full details can be found in our Return and Refund Policy.
7. Fraud Prevention
To protect both our customers and our business, all transactions are monitored for potential fraud. If necessary, we may contact you for additional verification before your order is processed.
Orders that appear suspicious or incorrect may be delayed or cancelled for security reasons.
8. Privacy and Data Protection
We take your privacy very seriously. All personal and payment information is processed securely in accordance with our Privacy Policy and applicable data protection legislation, including the General Data Protection Regulation (GDPR).
Your data will never be sold or shared with third parties for marketing purposes.
9. Changes to This Payment Policy
Evlene reserves the right to amend or update this payment policy at any time. All changes take effect immediately upon publication. We recommend checking this page regularly to stay informed of any updates.
10. Do you have a question?
Do you have questions about your order?
Email: support@evlene.com
Phone: +3197010284675
Opening hours: Mon - Fri: 09:00 - 17:00 (GMT)
Response time: Within 24 hours
COMPANY INFORMATION
Shop Name: Evlene
Operated by: Mevo Group B.V.
Chamber of Commerce number: 99067749
VAT-No: NL868777791B01
CORRESPONDENCE ADDRESS (NO WAREHOUSE)
Volmerlaan 5, 2288GC, Rijswijk, Netherlands
(Please do not send returns to this address)