Effective as of: 15 January 2026
The protection of your personal data is a top priority for Evlene (a trading name operated by Mevo Group B.V.). We strictly comply with the provisions of the EU General Data Protection Regulation (GDPR) and all other applicable data protection laws.
This Privacy Policy transparently informs you about the nature, scope, and purpose of the collection, processing, and use of personal data on our website. It applies to all visitors, users, and customers of our services.
The data controller within the meaning of the GDPR and other applicable data protection laws is:
Shop Name: Evlene
Legal Operator: Mevo Group B.V.
Chamber of Commerce No.:
Email: support@evlene.com
Phone: +3197010284675
We process personal data that we receive from you in the course of our business relationship. In addition, where necessary for the provision of our services, we process data lawfully obtained from publicly available sources or third parties.
The categories of personal data processed include:
Master Data:
First name, last name, date of birth (if applicable).
Contact Details:
Billing address, shipping address, email address, phone number.
Order Data:
Information relating to purchases, returns, cancellations, and shopping carts.
Payment Data:
Data required for payment processing (e.g. transaction IDs from PayPal, Stripe, or other providers).
Note: We do not store full credit card details.
Technical Data:
IP address, browser type and version, operating system, referrer URL, host name of the accessing device, time of server request.
Communication Data:
Content of communications with customer service (email, chat).
We process your personal data in accordance with the GDPR on the following legal bases:
a) Performance of a Contract (Art. 6(1)(b) GDPR)
Processing is necessary to process orders, deliver goods, handle payments, and manage returns.
b) Based on Your Consent (Art. 6(1)(a) GDPR)
If you have given consent for specific purposes (e.g. newsletters or marketing cookies), you may withdraw your consent at any time.
c) Legal Obligations (Art. 6(1)(c) GDPR)
We are subject to statutory obligations (e.g. accounting and tax laws) that require the processing and retention of certain data.
d) Legitimate Interests (Art. 6(1)(f) GDPR)
Where necessary, we process data to safeguard legitimate interests, including:
Assertion and defence of legal claims
Ensuring IT operations and security
Fraud prevention and crime prevention
Business development and optimisation of products and services
Access to personal data is limited to employees and departments that require it for legitimate business purposes.
In addition, we share data with the following external parties where necessary:
A. Service Providers (Processors)
We use external service providers for hosting (e.g. Shopify), payment processing, IT services, and marketing. These providers are contractually obligated to process data only in accordance with our instructions.
B. International Direct-to-Consumer Model (IMPORTANT)
Evlene operates an international logistics network to offer competitive pricing and a broad product range.
To fulfil your order, it is necessary to share delivery information (name, address, phone number) with our manufacturing and logistics partners in Asia. Without this data transfer, delivery cannot take place.
As described in Section 5, personal data may be transferred to third countries outside the EU/EEA, particularly to Asia.
Such transfers are carried out on the basis of:
Performance of a contract (Art. 49(1)(b) GDPR)
EU Commission Standard Contractual Clauses to ensure an adequate level of data protection
Our website uses cookies (small text files stored on your device).
Essential Cookies:
Required for basic website functionality (shopping cart, checkout).
Analytics and Marketing Cookies:
We use tools such as Google Analytics and Facebook Pixel. These are used only with your consent.
You can change your cookie settings at any time via your browser.
We implement appropriate technical and organisational security measures to protect your data against unauthorised access, loss, or manipulation. Our ordering process is secured using SSL encryption and security measures are regularly updated.
Personal data is stored only for as long as necessary to fulfill contractual and legal obligations.
Accounting data is generally retained for 10 years
Newsletter data is deleted upon withdrawal of consent
Our services are not directed at individuals under the age of 16. We do not knowingly collect data from children. If such data is identified, it will be deleted immediately.
Our website may contain links to third-party websites. We have no control over their data protection practices and accept no responsibility for them.
You have the right to:
Access (Art. 15 GDPR)
Rectification (Art. 16 GDPR)
Erasure (Art. 17 GDPR)
Restriction of processing (Art. 18 GDPR)
Objection (Art. 21 GDPR)
Data portability (Art. 20 GDPR)
You also have the right to lodge a complaint with a data protection authority.
Withdrawal of consent:
You may withdraw your consent at any time.
Contact us at: support@evlene.com
We reserve the right to update this Privacy Policy to comply with legal requirements or changes to our services.
If you have any questions regarding data protection, please contact our customer service team.
Do you have questions about your order?
Email: support@evlene.com
Phone: +3197010284675
Opening hours: Mon - Fri: 09:00 - 17:00 (GMT)
Response time: Within 24 hours
COMPANY INFORMATION
Shop Name: Evlene
Operated by: Mevo Group B.V.
Chamber of Commerce number: 99067749
VAT-No: NL868777791B01
CORRESPONDENCE ADDRESS (NO WAREHOUSE)
Volmerlaan 5, 2288GC, Rijswijk, Netherlands
(Please do not send returns to this address)