Frequently Asked Questions

We know shopping online can bring up a few questions, so we’re here to keep things simple, clear, and stress-free. Below you’ll find answers to the things we get asked most. Don’t see what you’re looking for? Just reach out. We’re happy to help!

What products do you offer?

Evlene offers a wide selection of stylish, easy-to-wear women’s fashion. From flowy dresses and flattering tops to everyday essentials and seasonal favorites, we curate pieces that combine comfort, confidence, and timeless style.

Do you offer free shipping?

Yes. All orders come with free standard shipping, no minimum purchase, no hidden fees. Just shop, relax, and we’ll take care of the rest.

How long does shipping take?

We typically process orders within 1–2 business days. After that, your order will arrive within 7-10 business days, depending on your location. Thus, the total estimated delivery time is 8-12 business days. You’ll receive a tracking link as soon as your package ships.

What is your return policy?

We offer 30-day returns from the day your order is delivered. If something’s not quite right, you can return it in unused condition for a full refund. No restocking fees, no hassle.

How long does a refund take?

Refunds are usually processed within 10 business days after we receive and inspect your return. You’ll get a confirmation email once your refund has been issued to your original payment method.

What sizes do you offer?

Our clothing is available in a range of sizes to suit different body types. You’ll find a detailed size chart on every product page. Still unsure? Reach out and we’ll help you find your perfect fit.

Do you restock sold-out items?

Some of our pieces are limited edition, but many popular styles do get restocked. If something you love is sold out, sign up for restock alerts on the product page, or check back soon.

Is it safe to shop on your website?

Absolutely. Your privacy and payment security are very important to us. All orders are processed through secure SSL encryption, and we never store your payment details. You can shop with total confidence.

Still curious? Don’t hesitate to get in touch, we’re here to make your Evlene experience as smooth, stylish, and enjoyable as possible.