Return & Refund Policy
At Evlene, we want you to love your purchase. If for any reason you are not fully satisfied, we offer a clear and straightforward returns process.
Return Period
You have 30 days from the date you receive your order to request a return.
IMPORTANT: Return Address & Location
Evlene is operated by Mevo Group B.V. and works on a direct-to-consumer (DTC) model. This means orders are shipped directly from our international fulfillment partners.
Please note:
All returns must be sent to our central warehouse in Asia.
Do NOT send returns to our correspondence address in the Netherlands.
This address is for administrative purposes only and is not a warehouse.
Any packages sent there cannot be processed or refunded.
Return instructions and the correct return address will be provided by our customer service after you contact us.
Return Shipping Costs
Defective or Incorrect Items
If your item is damaged, defective, or incorrect, we take full responsibility.
Please contact us and we will offer either:
A free replacement, or
A full refund
Change of Mind (Doesn’t fit / Don’t like it)
You may return your order within 30 days if you change your mind. Please note:
Return shipping costs are the responsibility of the customer
Returns are sent to Asia, therefore international shipping rates apply
Original shipping fees are non-refundable
We recommend checking return shipping costs with your local courier before sending the item back.
Conditions for Returns
To be eligible for a return, items must:
Be unused, unwashed, and in original condition
Be returned in original packaging
Include all tags, labels, and accessories
Step-by-Step Return Process
Step 1: Contact Us
Email us at support@evlene.com with your order number and reason for return.
Step 2: Receive Instructions
Our customer service team will respond within 24 hours with:
The correct return address in Asia
A return form and further instructions
Step 3: Send the Item
Pack the item securely and ship it using a courier of your choice.
Recommendation: Always use a tracked shipping service.
Returns sent without tracking cannot be guaranteed for refund if lost in transit.
Refund Process
Once your return is received and inspected at our warehouse, you will be notified by email.
Approved refunds are processed within 7 business days.
Refunds are issued automatically to your original payment method.
Exchanges
If you would like a different size or colour, please contact us at support@evlene.com
For exchanges due to preference, the original item must be returned at the customer’s expense to our warehouse in Asia before a replacement is sent.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
Underwear
Swimwear (if hygiene seals have been removed)
Personalised or custom-made products
Business information
CUSTOMER SERVICE
Do you have questions about your order?
Email: support@evlene.com
Phone: +3197010284675
Opening hours: Mon - Fri: 09:00 - 17:00 (GMT)
Response time: Within 24 hours
COMPANY INFORMATION
Shop Name: Evlene
Operated by: Mevo Group B.V.
Chamber of Commerce number: 99067749
VAT-No: NL868777791B01
CORRESPONDENCE ADDRESS (NO WAREHOUSE)
Volmerlaan 5, 2288GC, Rijswijk, Netherlands
(Please do not send returns to this address)